Derris | Refund, Return & Cancellation Policy

Last Updated: November 2025

At Derris, we aim to provide high-quality products and a smooth, transparent shopping experience. This Refund, Return & Cancellation Policy outlines your rights and our procedures regarding your purchases. By placing an order with us, you agree to the terms outlined below.

1. Order Cancellations

We process orders quickly to ensure fast delivery, but we understand plans can change.

Before Shipment: You can cancel your order at no penalty before it is dispatched from our warehouse. To cancel, please contact our support team immediately via email or phone with your Order ID.

After Shipment: Once an order has been shipped, it cannot be canceled. If you no longer want the product, you must wait for it to arrive and initiate a standard return (if eligible) as per the guidelines below.

Refunds on Cancellations: For prepaid or partial Cash on Delivery (COD) orders canceled before dispatch, a full refund will be initiated to your original payment source.

2. Returns & Exchanges

If you are not entirely satisfied with your purchase, we are here to help. We accept returns or exchanges subject to the following strict conditions:

Eligibility Window: The return or exchange request must be raised within 14 days from the date of delivery.

Product Condition: The item must be unused, unwashed, unaltered, and in its original packaging with all original tags, labels, and barcodes intact.

Exclusions: Custom-made products, personalized items, and heavily discounted/clearance sale items are not eligible for return or exchange unless they arrive damaged or defective.

How to Initiate a Return/Exchange:

1. Send an email to connect@derris.in.
2. Include your Order ID, the name of the item(s) you wish to return, and the specific reason for the return/exchange.
3. Our customer care team will review your request and share next steps (including return pickup details, if applicable) within 24–48 hours.

3. The Refund Process

All returns are subject to a rigorous quality assessment before a refund is approved.

• Inspection: Once we receive your returned item at our warehouse, it will undergo a thorough inspection. Derris reserves the right to refuse a refund if the item shows signs of wear, damage, or alterations.
• Timeline: Approved refunds will be processed within 7–10 business days.
• Payment Method: Refunds will be credited back to your original payment method (Credit/Debit Card, Net Banking, or Digital Wallet).
• Partial COD Penalty: For partial COD orders, if a customer refuses to accept the delivery at their doorstep without a valid, pre-approved reason, a ₹200 handling and shipping fee will be deducted from the advance amount before issuing the remaining refund.

4. Damaged, Defective, or Wrong Products

We take great care in packaging our products, but if something goes wrong, we will fix it immediately.

• Reporting Window: If you receive a damaged, defective, or completely incorrect item, you must report it to us within 48 hours of delivery.
• Proof Required: Please email connect@derris.in with clear photographs or a short video showing the damage, defect, or incorrect item, alongside a photo of the shipping label.
• Resolution: Upon verification, we will arrange a complimentary reverse pickup. You can choose to either receive a free replacement (subject to stock availability) or a full refund.

5. Non-Refundable Items & Fees

Please note that certain items and fees are completely non-refundable:

• Gift cards and promotional vouchers.
• Discounted clearance items (unless defective).
• Delivery/Shipping charges are non-refundable once the product has been shipped out of our facility.

6. Delivery Failures & Courier Delays

While we partner with top-tier courier services, successful delivery requires accurate customer cooperation.

• Incorrect Information: If a courier fails to deliver an order due to an incorrect/incomplete address or an incorrect phone number provided by the customer, the order may be returned to our facility.
• Unavailability: If the delivery agent makes repeated delivery attempts (typically 3 attempts) and the customer is unavailable, the order will be canceled and returned to us.
• Adjustments: In the event of a failed delivery due to customer unavailability or incorrect details, the original shipping costs and a restocking fee may be deducted from any final refund issued.

7. Contact Information

For any questions, clarifications, or assistance regarding your orders, returns, and refunds, please reach out to our dedicated support team:

• Email Support: connect@derris.in
• Customer Support Helpline: +91-7678520163
• Operating Hours: Monday to Saturday | 10:00 AM – 6:00 PM (IST)