Last Updated: November 2025

At Derris, we aim to provide high-quality products and a smooth shopping experience. This Refund & Cancellation Policy outlines how refunds, returns, and cancellations are handled.

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1. Order Cancellations

• Orders can be canceled before dispatch by contacting us via email or phone.
• Once shipped, orders cannot be canceled.
• For prepaid or partial COD orders, eligible refunds will be initiated to the original payment source.

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2. Returns & Exchanges

We accept returns or exchanges under the following conditions:

• The product is unused, unwashed, and in original packaging with tags intact.
• The return request is raised within 14 days of delivery.
• Custom or discounted products are not eligible for return unless defective.

To initiate a return, contact connect@derris.in with your order ID and reason for return.

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3. Refund Process

• Refunds are initiated only after product inspection.
• Refunds will be processed within 7–10 business days to your original payment method.
• For partial COD orders, if the customer refuses to accept delivery without valid reason, a ₹200 handling fee will be deducted before refund.

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4. Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item:

• Report within 48 hours of delivery with photos/videos of the issue.
• We’ll arrange a pickup and either issue a replacement or a full refund.

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5. Non-Refundable Items

• Gift cards, promotional vouchers, and discounted clearance items are non-refundable.
• Delivery charges are not refunded once the product is shipped.

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6. Delays or Failed Deliveries

If a courier fails to deliver due to incorrect address or repeated non-availability, the order may be canceled and refund adjusted as per policy.

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7. Contact Information

For refund or return assistance:
📧 connect@derris.in
📞 +91-7678520163